Frequently Asked Questions

Embark on a global journey with SpaceyBoyz – we proudly offer worldwide shipping. Please note that shipping fees vary based on your location and the selected shipping method. We're committed to delivering your orders promptly and securely, ensuring you get a taste of SpaceyBoyz no matter where you are in the world. 

We strive to ensure that returns and exchanges are hassle-free for you. Please be aware that we are unable to refund the original shipping charges for your order in case of a refund request, and postage costs will apply for returns or exchanges resulting from errors on your part. However, if an error was made by our fulfillment team, we will cover the shipping expenses. For international orders, we handle the process internally, covering the shipment of the new item while excluding any duty fees. For any further assistance, don't hesitate to reach out to us via email at sales@spaceyboyz.com. Your satisfaction is our priority. 

Need to cancel? Feel free to reach out to our dedicated customer support team at sales@spaceyboyz.com without delay. We'll make every effort to accommodate changes or cancellations to your order within 24 hours, provided it hasn't been shipped. As our shipping times are swift, we kindly advise reviewing your items, sizes, and address for accuracy before confirming your order. Once your order has been dispatched, or after the initial 24 hours, we won't be able to facilitate modifications or cancellations. Your satisfaction is paramount to us. 

Few things are as frustrating as a notification of a touchdown and you see nothing at your door. At SpaceyBoyz, we prioritize using dependable shipping carriers. Regrettably, once your items depart our facilities, we're unable to retain responsibility. If faced with this situation, we suggest contacting your local post office to check if the package is at an alternate location. Should you encounter difficulties, please connect with our customer service at sales@spaceyboyz.com within 14 days of the delivery notification. This way, we can guide you through the process of filing a claim for your missing package and ensure your satisfaction.